Student Support Information

Your success means everything to us at TICRail.  Our classes are small, meaning training can be tailored to your individual needs and more attention is given to each individual.

We offer a range of support services:

Study Support

Students will be provided study support from their trainer and assessor and will be based on the individual needs of students.

Language, Literacy and Numeracy Support

Students will be provided language, literacy and numeracy (LLN) support based upon the LLN assessment outcomes in ACSF areas that are lower than that of the qualification requirements. Strategies will vary depending on the LLN assessment results.

Learning Support

Students will be provided with learning support that meets their individual needs and learning styles which includes contextualising course materials, assessment resources and other course related information.

Mentoring/Coaching Support

Students will be provided with mentoring/coaching support from one of our qualified trainers and assessors

IT Support

Students will be provided with IT support relevant to the training program by internal RTO staff or one of our qualified trainers and assessors.

External Support Services

Beyond Blue

Beyond Blue provides support for people suffering with depression or anxiety with information to help further educate anyone looking for help and provides a list of national helplines and websites for those in need.


www.beyondblue.org.au/ – 1300 224 636


Lifeline provides support especially in emergency crisis situations relating to mental health. Lifeline can provide support via phone; crisis support chat on their website or by text message


https://www.lifeline.org.au – 13 11 14

Family and Child Connect

Family and Child Connect work with a collection of services aiming to support each unique family situation to address:

  • Better family relations
  • Stopping violence
  • Alcohol, drug and gambling problems

http://familychildconnect.org.au/ – 13 FAMI (13 32 64)

Centrelink provides social security payments and services to eligible Australians, including:

  • Payments and services to help your child’s education and health care
  • Income support for individuals looking to complete study or gain assistance to get a job
  • Payments and services for older Australians
  • Payments and services to assist with illness, injury or disability

https://www.servicesaustralia.gov.au/individuals  – 13 24 68

The Reading and Writing Hotline

The Reading and Writing Hotline is a free national service for those who are looking for assistance with reading, writing and basic mathematics. They offer services including:

  • Information on classes in your area
  • Assistance via mail or computer
  • Finding teachers and others who can support you
  • Suggesting websites and books to assist you


https://www.readingwritinghotline.edu.au/  – 1300 655 506